Our Cover

Debenhams Home Insurance

Our Cover

We use a panel of insurers to make sure you are getting the highest level of cover for the lowest price, simply start your quote by clicking here or call us on 0344 776 5399 where a dedicated member of the team will be waiting.

Standard Building*

  • Up to £1 million to cover your buildings and its permanent fixtures
  • Accidental damage to glass, sanitary ware and underground gas pipes and cables
  • Cover for Malicious damage caused by vandals.

Standard Contents*

  • Contents cover up to £75,000, including accidental damage to TVs, audio and video equipment and non-portable home computers
  • Cover for your contents in the garden, lawnmower, BBQ, child’s swing set
  • Theft from your out buildings.

Optional Extras

Family Legal Protection

We will cover:
  • Employment Tribunals (Unfair dismissal & redundancy)
  • Neighbour Complaints (Boundary, noise and trespass disputes)
  • Personal Contract Issues (Consumer disputes arising out of the sale, purchase or hire of personal goods or services including the sale of the property.
  • Identity Theft.

Home Emergency Cover

Will cover any emergency within the home:
  • Loss of heating or hot water due to failure or breakdown of main heating system
  • Plumbing problems, including burst pipes
  • Electrical failure
  • Roof damage caused by extreme weather
  • Drainage trouble.

Household Appliance Breakdown Cover

Will cover your appliances within your home due to failure or breakdown:
  • Oven
  • Microwave
  • Fridge/Freezer
  • Washing Machine.

Key Cover

Will cover your keys if they are lost or stolen:
  • House keys
  • Car keys
  • Office keys.

We’ll then calculate your quote to include the options you’ve chosen and provide you with a price based on the information you’ve provided.



Our top 6 most frequently asked questions

Q1 Where can I find my Policy Documents?
Click here to view a list of your policy documents. See your original schedule to find your underwriter and then select it from the list of documents.
Q2 How do I get a Debenhams Home insurance quote?
Just call 0344 776 5399 or click here now to get an online quote.
Q3 What type of cover is available?
You can choose from Buildings only, Contents only or Building and Contents combined. You can also cover your personal possessions while you are away from home, such as your jewellery and watches, laptop, tablet and phone.
Q4 How can I pay for my policy?
We offer you a choice of payment methods. Pay your premium in a lump sum by debit card or credit card. For an additional administration charge, we can arrange for you can spread the cost of your annual policy by paying by Direct Debit. This is arranged by Creation Consumer Finance.
Q5 Can I change my mind once I've taken a policy out?
If you find that our home insurance does not meet your requirements then you have the right to cancel your policy, a cancellation fee may apply. Please see Terms of Business for full details.
Q6 How do I make a claim?
If you need to make a claim, simply call us on 0344 902 7391 and we will direct you to your insurer.


Contact us

Our office hours

  • Monday 9am – 8pm
  • Tuesday 9am – 8pm
  • Wednesday 9am – 8pm
  • Thursday 9am – 8pm
  • Friday 9am – 7pm
  • Saturday 9am – 4pm

Our office address

  • Debenhams Home Insurance
  • Lysander House
  • Catbrain Lane
  • Cribbs Causeway
  • Bristol  BS10 7TQ

* Terms & Conditions apply. See your policy schedule and policy documents for full details.

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